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To get an instant answer to your question, please search for your question in the field below. View all FAQs.

Alternatively, if you need to contact our Customer Service Team please see below.

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Contact our Customer Service Team

For inquiries, feedback, or concerns regarding recently ordered and delivered food, we kindly request that you reach out directly to the respective store first. To streamline the resolution process, please contact the store using the telephone number provided in your confirmation email and allow them the opportunity to resolve the issue.

It is important to note that any refunds or authorizations must be handled directly with the store, as they are responsible such transactions. If, after communicating with the store, you find that your concern remains unresolved, we encourage you to reach out to us via email at cs@pizzagogo.net

To assist us in providing you with efficient support, kindly include the following information in your email.

For Online Orders

• Order number
• Detailed information regarding your complaint/feedback

For Phone or Collection orders

• Phone number used when placing order
• Delivery Address
• Full Order details
• Payment method
• Detailed information regarding your complaint/feedback

Our Customer Service will respond to your email, usually within 24 hours on weekdays and any messages received after 4pm on Friday will be replied to on the following Monday. (Public holidays will mean replies sent on the following working day.)